新手上路會員制度付款/配送/退貨常見問題使用步驟查詢客服中心

海外購買規定-
Purchase information-

●因配合國際物流價格調整,運費將以訂單重量、金額、材積計算(以價高者為計算標準);重量2kg以下或訂購金額$NT4000元或材積在300×200×200mm以下為限,超過者因貨運規定運費x2倍。若有超過者,客服將會與您聯繫,通知您補運費,確認收到運費後即會寄出商品。
  The shipping fee is calculated depends on the total weight,volume and amount of per order. Amount below 2 kg or NT$4000 or 300×200×200mm as limit; shipping fee is calculated as double if the amount exceed  2 kg or NT$4000 or 300×200×200mm.

●訂單運費與配送地址不符,將自動取消訂單退款不出貨,如您對於運費有疑問歡迎與我們聯繫
   If the shipping fees do not match the delivery addresses, the orders will be cancelled automatically and the payment will be refunded. Kindly contact us for any enquiries
   about shipping fee.

運費說明-
Shipment-

港澳地區(順豐快遞)-
1.偏遠地區需加收NT$150,
2.自2013年8月1日起,順豐快遞於港澳非工商地址收取或派送的快件將收取HK$30的非工商附加費,建議收件地址請多以公商為主,如非工商地址派送時將加收HK$30的非工商附加費,不便之處還請見諒。完整公告請見http://goo.gl/Zmb48D 

 

海外預計到貨時間-

本網站港澳地區採用順豐快遞,其他海外地區則是用郵局國際航空包裹掛號寄出。以下為順豐快遞以及郵局所提供的郵局國際航空包裹預計送達天數,可供參考。

結帳流程-
Payment procedure-

選購商品加入購物車>點選 進行結帳 > 於購買人資訊選擇以下欄位
Adding items into shopping cart > make payments> filling in buyers' informations

請選擇配送方式-請依配送地址選擇訂單運費,如訂單地址與運費不符將自動取消訂單退款不出貨,敬請見諒~
    
Shipping methods - Please select the shipping fee according to the address. The orders will be canceled automatically if the shipping fees do not match the delivery
     addresses. 

請選擇付款方式-目前開放各大信用卡(VISA、MasterCard、JCB、UCard),結帳時請選擇以「台幣NTD$」付款,以免發生匯差問題。(原PayPal付款方式暫停)
    
Payment methods - Buyers can make payment in credit cards (VISA、MasterCard、JCB、UCard). Please select "New Taiwan Dollars(NTD$)" when making payment to
     avoid the problems  of currency rates. (PayPal payment is temporarily closed.)


進行結賬-送出訂單至以下畫面,再次確認訂單商品與金額,點選 前往信用卡付款 至線上刷卡頁面,輸入信用卡資訊結帳完成。
                    請先與您的發卡銀行確認是否開放海外刷卡功能,如有任何疑問歡迎來信與我們連繫,謝謝~
    
Checkout - Submit the order until the picture below is showed. Please make sure the items and amount again and then step forward to "Credit Card Payment",
    enter your credit card information to complete the payments.
    Please make sure that your credit card is provided international transaction at first. Kindly e-mail us for any enquiries, thank you.

注意事項
1.填充氮氣產品(噴霧類物品),因各國航空相關法規,無法寄送海外。
2.各國進口關稅標準不同,若領取包裹時貴國欲收取商品之關稅,需由買家自行支付。
3.提醒您,收件地址請填寫正確,若商品因故無法投遞退回或拋棄,相關運費及關稅等各項費用,需由買家自行吸收與支付。 

4.提醒您,如遇海關抽驗導致無法領件,我司提供原訂單金額退轉入官網購物金,不做現金退款,請確認可以接受再付款。

5.使用銀聯卡付款的客戶需注意,若有在未出貨之前,有取消訂單的情形,因銀行作業關係,需14~21天的作業時間完成退款,故請於下單結帳前確實確認再付款。

● Notes
1. Aerosols products are not provided international shipping due to the airlines' T&C of each country. 
2. Remind: Due to the different standards of import duty and taxes of each country, the buyers shall bear all the additional fees.
3. Remind: Please fill in the correct shipping address. The buyers have to pay the shipping fee, duties & taxes and other expenses for the delivery failures.
4. Remind: We refund in promotional coupons instead of cash money if you are unable to pick-up the goods due to the customs inspection. Please make sure that
    you are agreed on this term before making the payments.
5. Customers who pay by UnionPay cards need to attention, if you have cancelled order before the shipment, it needs to take about 14~21 days for banks to proceed the credit cards refund operations. Please make sure before making the payments.
 
 

海外地區退換貨注意事項-

Overseas returns & refunds policy-

-若客戶個人因素,如購買錯誤、不符合需求等,皆不予以提供退換貨,敬請見諒。

-若是因銷售商品如與消費者訂購內容不符、品質瑕疵,或運送途中發生損毀者(以上統稱瑕疵品),請先以e-mail聯繫客服中心,將商品寄到DR.HSIEH達特醫指定地區待確認後,我們將會補寄出完新的商品。