◆海外訂購規說明 Purchase information
The international shipping fee is calculated depends on the total weight, volume, and amount per order. The weight below 2 kg or NT$4000 or amount 300×200×200mm as a limit; the shipping fee is calculated as double if the weight exceeds 2 kg or NT$4000 or amount 300×200×200mm.
If the shipping fees do not match the delivery address, the orders will be canceled automatically and the payment will be refunded. Kindly contact us with any questions about the shipping fee.
港澳地區(順豐快遞) Hong Kong & Macau (SF Express)
Extra charge NT150 for remote areas
Start from 2013/08/01, SF Express will collect a non-business surcharge of HK$30 for shipments received or delivered at non-business addresses in Hong Kong and Macao. It is recommended that the recipient address should be mainly commercial.
◆海外預計到貨時間 Arrival time
The shipment to Hong Kong and Macao areas are delivered by SF Express and other overseas areas are sent by registered international air parcel post. The following are the estimated days of delivery provided by SF Express and the Post Office for reference.
選購商品加入購物車＞點選 進行結帳 ＞於購買人資訊選擇以下欄位
Adding items into shopping cart＞ make payments＞filling in buyers' information
➤Shipping methods：Please select the shipping fee according to the address. The orders will be canceled automatically if the shipping fees do not match the delivery addresses.
➤Payment methods：Buyers can make payment in credit cards (VISA、MasterCard、JCB、UCard). Please select "New Taiwan Dollars(NTD$)" when making payment to avoid the problems of currency rates. (PayPal payment is temporarily closed.)
➤進行結賬：送出訂單至以下畫面，再次確認訂單商品與金額，點選 前往信用卡付款 至線上刷卡頁面，輸入信用卡資訊結帳完成。請先與您的發卡銀行確認是否開放海外刷卡功能，如有任何疑問歡迎來信與我們連繫，謝謝
➤Checkout：Submit the order until the picture below is shown. Please make sure the items and amount are correct before step forward to "Credit Card Payment", enter your credit card information to complete the payments. Please make sure that your credit card is provided international transactions at first. Kindly e-mail us for any inquiries, thank you.
Notes: Aerosols products are not provided international shipping due to the airlines' T&C of each country.
Remind: Due to the different standards of import duty and taxes of each country, the buyers shall bear all the additional fees.
Remind: Please fill in the correct shipping address. The buyers have to pay the shipping fee, duties & taxes, and other expenses for the delivery failures.
Remind: We refund in promotional coupons instead of cash money if you are unable to pick-up the goods due to the customs inspection. Please make sure that you are agreed on this term before making the payments.
Please pay attention to the customers who pay by UnionPay cards, if you have canceled the order before the shipment, it needs to take about 14~21 days for banks to proceed with the credit card refund operations. Please make sure before making the payments.
海外地區退換貨注意事項 Overseas returns & refunds policy
No return or exchange will be provided due to the customer's personal factors, such as purchase errors, non-compliance with demand, etc.
If the products are inconsistent with the content ordered by the consumer, which includes the defective products, or the damage occurs during delivery (collectively referred to as defective products), please contact the customer service center by e-mail to send back the products to the DR.HSIEH company. We will replenish the new products after confirmation.